How Do I Contact Support?
Need a hand with your account, billing, or a lesson? The Musora team is here to help you get back to making music!
Option 1: Use the On-Screen Support Widget (Fastest)
The absolute fastest way to get a response is through our built-in support portal.
- Look for the Chat Bubble Icon in the bottom-right corner of your screen.
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- Click it to open the window, and select the "Email" tab.
- Type in a brief subject line (e.g., "Billing issue" or "Lesson confusion") and describe what you need.
- Tip: Feel free to upload screenshots or images directly in the chat to help us solve your technical issues faster!
Option 2: Reach Out via Email
If you prefer standard email, you can message our teams directly. To make sure your question goes to the right expert, please choose from the two departments below:
| What do you need help with? | Who to contact |
| Musical Help: Personalized lesson plans, music theory questions, or practice routine guidance. | mentors@musora.com |
| Account Help: Billing, technical issues, membership changes, or website troubleshooting. | support@musora.com |
Note: Our team reviews incoming messages daily. We will get back to you as quickly as possible!
🔍 Looking for instant self-help?
If you have a common question (like "How do I change my email?" or "How do I access another instrument?"), you can also click the "Quick Answers" tab inside the Chat Bubble widget to search our full library of instant guides.